Refund policy

Canadian online purchases may be returned by mail for a full refund to the original method of payment (less shipping costs) within 7 days of delivery date.

Your item must be unused, undamaged and sealed in its original packaging.

To start a return, you can contact us at info@yourskinsolution.ca.

Please note all returns are subject to validation and approval by ESTHETIC SKIN SOLUTIONS and that we reserve the right to limit or refuse a return, in its sole discretion.

Sales are final on all gift cards and sale/promotional items.

All shipping and duty charges are non-refundable. Any shipping or duty costs are at your expense for any items returned by mail.

You can always contact us for any return question at info@yourskinsolution.ca.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@yourskinsolution.ca.